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6 Month IT Support Internship
ALFIT2502
PLEASE READ CAREFULLY BEFORE CONTINUING.
ESPA or European Student Placement Agency is a recruitment agency whose goal is to find high quality internships for European students in the UK. We work closely with our host companies to ensure the positions provide students with a great experience, both professional and personal.
REQUIREMENTS: ESPA vacancies are open to all EU passport holders able to travel to the UK for an educational work placement, without the need for visa documents. You have to still be a student or have graduated in the last 12 months. Any student who is unsure of their visa situation should check with their university before applying.
BENEFITS: All ESPA’s services are free for students and alumni. The benefits are:
1) Paid Accommodation.
2) Paid Utility Bills (electricity, gas, water and council tax) + Internet Access
3) Commuter travel to work (accommodation will be found within an acceptable commuting distance from the workplace, if that requires more than a sensible walk then a bus/train ticket will be provided).
This will be sourced and managed on your behalf by ESPA. These benefits have an approximate value of 700€-1000€ per month (depending on location).
There is no salary over and above the benefits offered, unless specifically stated.
To know more, please visit: www.espauk.com
The Host Company
This company provides modern software built on open-standards that unlocks the power of business-critical content. With control that IT demands and simplicity that end users love, this company’s open source technology enables global organisations to collaborate more effectively across cloud, mobile, hybrid and on-premise environments. Innovating at the intersection of content, collaboration and business process, this organisation manages over seven billion documents for more than 1,800 customers in 212 countries, supporting 11 million users in their daily work.
Role The host company is looking for an IT Support Intern to join their busy Operations team working from their Maidenhead, Berkshire office. As we are rapidly expanding this individual will be an integral part of the Operations team and is responsible for assisting with Desktop and Network support internally. The ideal candidate will have an interest in all things technical and will have or be currently studying for a mathematical or Computer related degree. They will work closely with the IT Support Engineer in Maidenhead.
Duration
6 months
Location
Maidenhead is a large affluent town and stunning area in the Royal Borough of Windsor and Maidenhead, in Berkshire, England. It lies south of the River Thames (although at Maidenhead the river runs north-south so the town is in fact on its west bank). Maidenhead is 25.7 miles (41.4 km) west of Charing Cross in London (40 min by train to central London).
Languages
Fluent in written and spoken English.
Start date
March/April
Tasks
Responsible for logging, monitoring, closing and managing tickets in the Service Desk.
To provide a consistent, reliable and high quality service to all staff both in the UK and in Europe.
Active directory administration, setting up domain users and email.
Adding new users to current IT system and setting up appropriate security groups for them.
Resolve any general IT issues within the company.
Maintain and support internal telephone systems, printers and network.
Desktop OS software and hardware installation.
Managing software licensing and provisioning.
Working both under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees.
Set-up, configure and install computer equipment providing basic training where necessary.
To provide user administration – password resets, new users, deleting old users.
Liaise with external suppliers for the repair of equipment under warranty or maintenance contract.
Assist in the deployment of new hardware and software.
Maintain accurate asset management records by barcoding and scanning equipment on issue, move or decommission.
Personal Skills
BS, MS, or PhD program related to computing, science or mathematical
Experience conducting user research is a plus
Outstanding communication, organization, time management, and interpersonal skills with the ability to evangelize user research across teams
Strong analytical skills
Clear evidence of attention to detail and multi-tasking
Solid knowledge of design principles
A "can-do!" approach to a wide and rapidly changing workload
How to apply
STEP 1) Please, register with us at http://www.espauk.com/students/register-with-us
STEP 2) Please, send an email to apply@espauk.com with the reference code ALFIT2502 attaching your CV as a pdf file. A cover letter is always helpful.
Are you eligible?
ESPA vacancies are open to all EU passport holders able to travel to the UK for an educational work placement, without the need for visa documents. |