Through the course of the graduate program, you will learn to provide technical support to an internal audience in a varied IT environment, ensuring outstanding customer journey experience and contribute to continuously improving our IT Support services. 

 

In this role, you will help firm members get their business technology up and running as quickly as possible. You will provide premium IT support to colleagues and resolve complex technical problems with timely and effective solutions by leveraging our email and chat channels. You will troubleshoot issues with Mac and Windows OS, standard IT applications (e.g. Office 365), network connectivity, mobile technologies, hardware issues related to laptops and mobile phones, and more.

 

As part of this experience, you will collaborate with other internal IT service and product teams on a daily basis and continuously contribute to the creation and improvement of knowledge as issues/solutions arise. You will have exposure to our technical labs and help product teams testing the newest releases in technology and hardware. 

 

You will thrive in a collaborative work environment and take responsibility to handle problems through to completion, thus forming trusted relationships. You will go the extra mile to resolve a problem and take every opportunity to learn and expand your soft and technical skills. 

 

All in all, our environment will allow you to grow and develop in several different areas depending on your motivation and skills.

 

This opportunity requires full time availability during the summer as of June 2022 to participate in the onboarding process. After the onboarding process there is possibility to work part-time (20 hours per week) on a flexible schedule.