Informační systém praxí Vysoké školy polytechnické

CUSTOMER SERVICE REPRESENTATIVE with
English
andone of the following languages:
German, French, Spanish, Portuguese, Turkish, Russian,Polish, Croatian, Dutch or Hungarian

For more than a century IBM has been dedicated to every client's success and tocreating innovations that matter for the world. As a customer service representative,you will be the voice of IBM and the key person to interact with the customer base.This involves the aptitude to use your impeccable soft skills via phone and digitalmeans combined with your ability to resolve technical cases.
Hey, no worries, we will train you! :)

CLIMB ON BOARD AND SHAPE YOUR FUTURE WITH US!

As a Customer Service Representative, you will:
·deliver premium 1st level customer support to the employees of our partner companies
·handle inbound and outbound calls, e-mails, chats
·resolve technical cases using the most modern technology and digital means
·dispatch unresolved issues to different support groups
·communicate with IT specialists on different levels and in different countries
·act as an intermediary between all stakeholders
·contribute to improvement of current procedures
·become essential part of our global multicultural team, develop relationships with other team members
What do we expect?
·good language skills
·basic knowledge in Information Technology and hungry to learn more
·excellent communication skills (empathy, listening skills, politeness, tactfulness)
·ability to analyse information and eagerness to solve problems
·good team-player
·well-organised and multitasking person
·openness to challenges
What do we offer?
·opportunity of career growth within our company after two years
·Succeeding @IBM Program which enables you to develop skills through world-class trainings (within your working time)
·chance of work experience and expertise which will further result into an unmatched multitude of career choice opportunities
· pleasant open space working environment
· balance between working environment and personal life through the following benefits:
o support for your visa application
o extra 5 days of paid holidays
o flexible working pattern (home office possible?)
o attractive mobile tariff for all employees
o multisport Card (800 sport and relax centres in 140 cities over Czech Republic)
o private medical insurance plan
o pension and life insurance
o attractive referral bonus programs
o access to vast platform of self-education programs, certifications, free language courses
o relocation assistance (for German, Dutch and French language)
o various IBM employee discounts (restaurants, electronics, beauty salons etc.)
Contact us:
eva_havelkova@cz.ibm.com